Last Updated: June 17, 2025

1. Acceptance of Terms

These Terms of Use (the “Terms”) constitute a contract between you (the “User”) and [agency.fullname] (the “Agency,” “we,” “us,” or “our”) and govern your access to and use of any website, platform, client portal, CRM, or digital tool operated by the Agency (the “Website”), including any content, information, product, or service offered therein.

By accessing the Website, you agree to be bound by the then-current Terms and confirm that you have the legal capacity to enter into such a contract, either on your own behalf or on behalf of any legal entity you represent. If you do not agree to these Terms, you are not authorized to use the Website.

2. Intellectual Property

All content displayed or made available through our Website—including but not limited to text, visuals, files, interfaces, databases, source code, web applications, digital tools, AI-generated elements (the “AI Tools” and “AI Content”), trademarks, trade names, or logos—(collectively the “Content”) is protected under Canadian and international intellectual property laws.

Unless otherwise indicated, the Agency retains all rights, titles, and interests in the Content. No ownership rights are transferred to the User by virtue of accessing or using the Website.

3. Limited Use License

The Agency grants the User a personal, non-exclusive, non-transferable, and revocable license to access the Website and use its features for internal, personal, and non-commercial purposes, in accordance with these Terms.

Any other use, including but not limited to commercial, automated, systematic, or large-scale usage (scraping, duplication, republication, transmission, etc.), is strictly prohibited without prior written consent from the Agency.

4. Artificial Intelligence Tools

The Website may include tools powered by artificial intelligence technologies developed or integrated by the Agency. The AI Content generated via these tools is provided for informational purposes only, with no guarantee of reliability, accuracy, or compliance with regulatory or professional standards.

The User is solely responsible for verifying the AI Content before any use, and the Agency disclaims all liability for any consequences resulting from such use.

5. Prohibited Conduct

You agree not to:

• Misappropriate or copy the Content for commercial purposes;
• Disrupt or compromise the security, integrity, or functionality of the Website;
• Access any of the Agency’s data, systems, or infrastructure without authorization;
• Publish, transmit, or share illegal, defamatory, offensive, or infringing content via our forms, interfaces, or interactive modules;
• Attempt to collect other users’ personal data without their consent;
• Use our services for fraudulent purposes, spam, or unauthorized mass distribution.
  
  

The Agency reserves the right to suspend access to its services without notice in case of violation of these Terms.

6. Changes

[agency.fullname] may modify these Terms at any time. If a material change is made, notice may be displayed on the Website or sent by email. Continued use of the Website following any update constitutes acceptance of the modified Terms.

7. External Links

The Website may contain hyperlinks to third-party sites. The Agency assumes no responsibility for the content or practices of these external sites. Accessing these sites is at the User’s own risk.

8. Trademarks

The names, logos, trademarks, and visuals used or displayed on the Website are the property of the Agency or their respective owners. Any unauthorized use is strictly prohibited.

9. Personal Information Protection

[agency.fullname] collects and processes personal information in accordance with its Privacy Policy, the Canadian Anti-Spam Law, and applicable data protection laws. The User may contact us at any time to exercise their rights of access, rectification, or deletion of their data. We will never share your information with third parties without your explicit consent.

By checking the appropriate boxes on our forms, you consent to [agency.fullname] collecting and using your personal data (phone number, email address) to send you text messages and emails, in accordance with your stated preferences.

• Confirmation and Appointment Reminders: You agree to receive confirmation and reminder messages regarding your appointments with [agency.fullname]. The frequency of these messages may vary based on need.
• Promotional Messages: You also agree to receive promotional offers, updates, and marketing communications from [agency.fullname]. Frequency may vary.

Message and data rates may apply based on your mobile plan. These charges are billed by your mobile carrier and are not under [agency.fullname]’s control. Please contact your provider for billing details.

•  To unsubscribe from SMS messages: You may unsubscribe at any time by replying “STOP” to the short code listed in our messages.
• For support: Send “HELP” via SMS or contact our customer service.
•  To unsubscribe from emails: You can unsubscribe from email communications via the link provided in each message.

10. Contests and Campaigns

Any contest or promotional campaign conducted by the Agency through the Website is governed by separate rules available on the dedicated pages.

11. Limitation of Liability

The Agency strives to ensure the accuracy and availability of its Website but makes no guarantees that it will be error-free, uninterrupted, or secure.

IN NO EVENT SHALL THE AGENCY, ITS OFFICERS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OF THE WEBSITE OR ITS CONTENT, INCLUDING DATA LOSS, FINANCIAL LOSS, OR BUSINESS INTERRUPTIONS.

12. Indemnification

You agree to indemnify the Agency for any loss, claim, damage, cost, or expense (including legal fees) resulting from your use of the Website or your violation of these Terms.

13. Termination

The Agency may suspend or terminate your access at any time, without notice, for any actual or suspected breach of these Terms. Certain obligations—such as those relating to intellectual property and liability limitations—will survive termination.

14. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada. Any dispute relating to the Website or these Terms shall fall under the exclusive jurisdiction of the courts of the judicial district of Montreal.

15. Accessibility

The Agency is committed to making the Website accessible to individuals with functional limitations, in accordance with applicable digital accessibility laws. If you experience difficulties accessing certain features of the Website, please contact us at [agency.email] so we can provide a reasonable solution.

16. Subcontractors and Third-Party Services

The Agency may engage vendors or subcontractors to provide certain services (e.g., hosting, data analytics, cloud services, AI). These entities may access data only as needed to perform their services and are bound by strict confidentiality and security obligations.

17. Export and Data Control

The User acknowledges that certain tools, services, or Content may be subject to export control laws (e.g., Canadian or U.S. laws). It is the User’s responsibility to ensure their use of the Website complies with applicable laws in their jurisdiction.

18. Entire Agreement and Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity of the remaining provisions shall not be affected. These Terms constitute the entire agreement between the Agency and the User regarding use of the Website and supersede any prior agreements on the same subject.

19. Contact

For any questions regarding your data or these Terms, you may contact us at:

📧 [agency.email]